Time Warner Cable Hates YOU!

Time Warner Cable Hates YOU!

by SouthernFriedInfidel | Published on April 16th, 2009, 2:30 pm | Greensboro

I just loved the line from the TWC statement -- "while the customer education process continues."

I can hardly wait to see what their classes are like. "We're poor little Time-Warner! We can't possibly make enough money on our internet business! Please agree to let us raise your rates while we do nothing to improve your service!"

HAW! :naughty:

Other news sources are only mentioning NY, so I wouldn't be so quick to rejoice until we see something from a more reputable news outlet.

News 14 said they're halting it here.... I'm still not holding my breath quite yet... but it's looking better.

On the news though they say they're going to give it time while they educate us on on our usage....

On NPR this morning, they said they were going to only postpone the rate changes for a few months, then sock it to us. I hope we get the whole story out in the open soon.

Darn it... I want my Roku player but I'm leery of buying it now.

Time Warner had NO CLUE what they were going to be doing regarding their proposed change. I made several complaints about the changes and finally my complaints were escalated. Below are the simple questions, that I would think any customer would want to know, I sent to them and the response from the escalations department.

Questions:
1) Explain the Tiers that will be implemented and the price for each.
2) What is the official date the new consumption-based billing plan will start. That is, when does the "meter" start to count towards the billing.
3) You state that communication will go out in August/September. You also state there is a 3 month grace period. When does that grace period begin?
4) Will we be able to change Tiers as needed if we find over time that our consumption is lower or higher than the original Tier we choose?

Escalations Response:

Thank you for contacting Time Warner Cable's E-Care group. My name is XXXX, I will be assisting you. Your Issue Number is XXXXXXX. I understand your questions and concerns about the upcoming changes
that are being made in your area. Unfortunately we have no additional information to provide. All of the information available about this change is in the initial reply you have recieved. Once we do
have more information to provide about the change, that will not take effect until between August
and September, we will make sure to provide it to our customers. I apologize for any inconvenience
this issue may have caused.

So based on this, TWC cannot even explain the Tiers and the price for each one!!

Here is an e-mail address on the TWC website where you can send your comments: [email protected]. The Escalations Department can be reached at: [email protected].

I strongly suggest that anyone who sends their comments to CC our local representatives on the e-mail, as well as our state representatives. I'm sure their e-mail addresses are available somewhere...

I've noticed AT&T up their advertising game too...

TWC will end up losing money out of this...

They need to fire the nutter who thought this up.

The cap is back April 26th, 2009, 4:41 pm Reply with quote

The cap is back

Liv wrote:The cap is back

OK, so this links to Ed Cone's blog, that further links to an Austin blog that claims that some users of TWC were cut off for using too much internet.

This might bear watching. That sort of crap would lose a lot of customers, particularly where they aren't a monopoly.

So a massive storm rolled through last night. I was right in the middle of a post on Greensboring when power and cable went out. Two hours later the power was back on.... I waited for the cable. It was "Lost" night. Surely they'd get it back on in a few hours right? This is, after all, the most important night in American television....

I waited, and waited... and no... it never came back on. I even attempted to fashion my own tv antenna to pull in the over-the-air signal, but alas all I got was channel 2 and the "God channel".

I hate you time warner. You made me miss "Lost"... Now I have to watch it on freakin Youtube....

What? Do your maintenance crews only work 8-5? What the hell is wrong with your company? 16 hours to get my bloody cable on?

I wouldn't care if it was freaking Knight Rider.... but it was "LOST!!!!"

All the more reason to have a backup to cable/satellite in place.

I'd personally recommend if you have the money to go to the expense to get an outdoor antenna installed.

Right now I don't have the money but soon I will: I cancelled the DVR service and advised TWC to downgrade the TV part of my service to the bare minimum "basic cable" package (i.e. the broadcast networks only). This will have to suffice until things improve but with the savings I will be getting an outdoor antenna and rigging it up so that we can even kill the cable for good.

Mark.

I'm over it. Watched Lost on the Internet... though I did lose all motor control when a TWC truck passed me on the street and gave it a middle finger. Shan caught a glimpse and gasped.... I said "I don't know what came over me?" "It was involuntary motor function." Felt bad afterwards.... but it was "LOST".... so I consider myself validated.

UPDATE...

ON THE SNEAK: Time Warner adds tier friendly terms to its contracts.

6. Special Provisions Regarding HSD Service

(ii) I agree that TWC or ISP may change the Maximum Throughput Rate of any tier by amending the price list or Terms of Use. My continued use of the HSD Service following such a change will constitute my acceptance of any new Maximum Throughput Rate. If the level or tier of HSD Service to which I subscribe has a specified limit on the amount of bytes that I can use in a given billing cycle, I also agree that TWC may use technical means, including but not limited to suspending or reducing the speed of my HSD Service, to ensure compliance with these limits, and that TWC or ISP may move me to a higher tier of HSD Service (which may result in higher monthly charges) or impose other charges and fees if my use exceeds these limits.

(iii) I agree that TWC may use Network Management Tools as it determines appropriate and/or that it may use technical means, including but not limited to suspending or reducing the Throughput Rate of my HSD Service, to ensure compliance with its Terms of Use and to ensure that its service operates efficiently. I further agree that TWC and ISP have the right to monitor my bandwidth usage patterns to facilitate the provision of the HSD Service and to ensure my compliance with the Terms of Use and to efficiently manage their networks and their provision of services. TWC or ISP may take such steps as each may determine appropriate in the event my usage of the HSD Service does not comply with the Terms of Use. I acknowledge that HSD Service does not include other services managed by TWC and delivered over TWC’s shared infrastructure, including Video Service and Digital Phone Service.

"The language means that a subscriber can’t sign up for a contract plan hoping to avoid tiered pricing by getting in before a new tiered plan is implemented."

Via: http://gigaom.com/2009/05/30/time-warne ... contracts/

Okay this is weird... our local channels 2,8,12... etc... are showing "scrambled" on the DTV now.... the one's up in 113-1,113-2,113-3 range....

Are they going to force me in to paying for a converter box now?

You need to contact TWC and let them know that they're scrambling the 2,8, etc channels... this is in violation of FCC rule 76.630 and they need to carry the local broadcast channels unscrambled. Problem is that the cable company does not advertise this fact, they do not tell their front line staff about this, and since everything is now DTV, that DTV signal must be rebroadcast on the local cable system *IN DIGITAL*, plus downconverted to analog for at least the next 2 years.

I didn't check it tonight, but I know it's coming in... in analog... but it was showing "scrambled" yesterday on the digital channels unless they decided to move them on me.... which upsets me because I just got my favs set.... the good news is we got an extra porn channel tonight.... which we will never use.... we occasionally turn to it and laugh....

I did have that thought but I'd already left from work...

Try a re-scan first... it's possible TWC have moved the clearQAM channels.

Found them tonight... they're down in the 90s somewhere now... It's really quite odd.... I imagine someone complained that their DTV doesn't go past 100 or something...

For some reason the new porn channel is on in the afternoon... which strikes me as odd... as kids could watch it.... luckily the kids don't have DTV yet.

I have never seen a company as hell-bent on making it impossible to pay my monthly bill online as Time Warner. They must have people working overtime at this. I went paperless (to my dismay) and now I can't even find out how much I owe them. I'm determined not to pick up the phone, because I shouldn't have to. I've become accustomed to a convenience that I should be able to keep. So, I write to them and they send me back a line of b.s. about... if I haven't downloaded this, and if I don't have downloaded that, and if my this doesn't do that... and on, and on, and on. However, for my convenience, they give me a link that doesn't do anything but make me want to pull my hair out by the roots! This is one of the craziest things I've run into in a long time, and it's about to make me that way. I have a feeling that I'm not alone!

telemaster wrote:I have never seen a company as hell-bent on making it impossible to pay my monthly bill online as Time Warner. They must have people working overtime at this. I went paperless (to my dismay) and now I can't even find out how much I owe them. I'm determined not to pick up the phone, because I shouldn't have to. I've become accustomed to a convenience that I should be able to keep. So, I write to them and they send me back a line of b.s. about... if I haven't downloaded this, and if I don't have downloaded that, and if my this doesn't do that... and on, and on, and on. However, for my convenience, they give me a link that doesn't do anything but make me want to pull my hair out by the roots! This is one of the craziest things I've run into in a long time, and it's about to make me that way. I have a feeling that I'm not alone!

I haven't looked back through this thread to see the last time I vented here about my attempt to pay online. Your post comes a day before DirecTV is scheduled to do an install at my home and I can get a step further away from TWC. Unfortunately, I still have to rely on them for RoadRunner. However I am hopeful that will change as well though it doesn't seem like it will be soon enough!

Serendipitous wrote: I still have to rely on them for RoadRunner.

They're talking about doing public wifi a couple blocks from my house, I'm looking into setting up a wireless bridge with an aerial wifi antenna to end my dependency on them....